Welcome to clickbooq’s Support Knowledgebase

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Latest Updates
Apr
13
New Support Ticket System: Welcome Zendesk!
Posted on 13 April 2012 12:23 PM

In order to provide an improved support experience, we have started to transition to a new support ticket system. All new support tickets willnow be handled by Zendesk – an award winning helpdesk solution that's provided support for more than 65 million people worldwide!

Zendesk will help us better manage support requests and get you the support you need quickly and accurately. And with more login options using popular sign in protocols, you have many ways to access and review your ticket requests.

Please note: Your old login to the support center will not work in the new Zendesk system.

Click here to submit your support request!


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Feb
4

clickbooq is pleased to announce “Presentation Mode” – fullscreen viewing of your portfolios! Now, your visitors can view your best work on any size display – from the smallest netbooks up to the largest desktop displays. What’s more, you can control your viewing directly from your keyboard: left and right arrow keys navigate through your portfolio images quickly and intuitively – a great way to show off your work to clients.

With a huge image resolution of 1800x1200px (3:2), your images will scale beautifully. Choose to have your viewers enable fullscreen viewing on their own, or enable automatic fullscreen viewing for your clickbooq website and Presentation Mode will take over automatically once a portfolio is accessed.

This is a free update for all clickbooq users!

Download our User Guide to enable it for your website today!




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Aug
18
Lightboxes are now viewable on Mobile Devices!
Posted on 18 August 2011 03:26 PM
Now you can share Lightboxes and view them on your favorite mobile device. Lightboxes will automatically launch into our enhanced Mobile experience, with fullscreen image views and swipe gestures enabled. Enjoy!
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Jun
16

We’re excited to announce  a newly enhanced version of our mobile websites for all clickbooq users designed specifically for a great viewing experience on your iPad, iPhone or Android mobile device.

Features:

  • Redesigned Homepage with interactive pulldown menus to navigate quickly and easily to any portfolio or Content Page
  • You get the same great viewing experience and featureset on iPad, iPhone, or Android devices.
  • Automatic detection for mobile devices allows full-screen image viewing with touch-enabled swipe gestures.
  • Smart, pre-caching loads the next image while you view the current one, to make the viewing experience seem faster for slow mobile connections
  • Thumbnail grid allows viewers to jump quickly to any image in your portfolio
  • Captions displayed in an overlay if your images are pre-populated with them
  • Animated Homepage slideshow

Check out any of our user’s websites in our Gallery on your favorite mobile device to see for yourself. Here’s a few screenshots of the experience on the iPad:


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Apr
13
Login no longer required to Submit Support Tickets
Posted on 13 April 2011 11:29 AM

Users are no longer required to register and login to submit a support ticket.

However, if you would like to view your Ticket history, you will need to log in (or register for an account).

Be sure to add "support@clickbooq.com" to your address book so our replies are not labeled as spam.

Login not working? If you have previously registered, and your login information does not seem to be working (or if you do not know your password), please click the Forgot Password link and a reset password link will be sent to your email address. You will then be able to reset your password.


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