My new website does not resolve (Clear DNS Cache).

If you have followed the instructions to point your domain to our servers, and it has been more than 48 hours since you changed them, please try the following:

1. Try asking a friend in a different location if they can see your website. If your friends can not see your site, please submit a support ticket so that we can troubleshoot the issue for you. you can also try accessing your website using a smartphone with Wi-Fi Disabled.

2. If people on other computers can see your website, that means that your website DNS is possibly cached on your own computer or network, and is not reloading the latest DNS information.

In some cases, you can clear your local DNS cache and force an update. Here's how:

Apple Macintosh systems:

1. Clear your Browser Cache

Safari:

1. 1. With the browser open, click on the Safari menu item and select "Empty cache". Click OK.
2. Relaunch Safari and try accessing the website again.

Firefox:

1. 1. Open the FireFox Preferences, then click on the Advanced tab.
2. Click the Network tab, then click the "Clear Now" button to empty your cache.
3. Relaunch Firefox and try accessing the website again. 

Chrome:

1. Click the Chrome menu .
2. Point to More tools, and then click Clear browsing data.
3. In the "Clear browsing data" box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
5. Click Clear browsing data.
6. Relaunch Chrome and try accessing the website again

2. Clear your computer's cache

Launch Terminal application:

1. Launch the Terminal app, located in your Application > Utilities folder

2. Run the appropriate command for your operating system version. Follow the command with the RETURN key to submit it.

OS X El Capitan and OS X Yosemite (OSX v10.10+)

sudo killall -HUP mDNSResponder

sudo discoveryutil mdnsflushcache

sudo killall -HUP mDNSResponder

sudo dscacheutil -flushcache

Now, Restart your computer (important) and try the web address again. If this does not work, please try the alternative workaround at the bottom of this page.

Windows (regardless of browser):

1. Click the Start menu, then select Programs > Accessories > Command Prompt.

2. In the window that opens, type: ipconfig /flushdns

3. Hit the Return key.

4. Close the program. Restart your computer, then try the web address again.

If none of the above work:

Another way to fix this "now" would be to circumvent your ISP's caches by using a 3rd party DNS service, such as OpenDNS.

The process is simple to do on your computer: https://store.opendns.com/setup/

Using a 3rd party DNS tells your computer to look up the domain information from another server besides your ISP. If you don't like OpenDNS, you can always just delete the entries and it will return back to your ISP by default. You can change back after a day or so once your ISP has had enough time to update its caches.